Privacy Policy.

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Your privacy is important to us

1. This Privacy Policy sets out how Artisan Stone Pty Ltd t/as Artisan Exterior and related entities (‘Artisan Exterior’) uses and manages personal information provided to or collected by it.

2. Artisan Exterior is bound by the Australian Privacy Principles (‘APP’) contained in the Privacy Act 1988 (Cth)

3. Artisan Exterior may, from time to time, review and update this Privacy Policy to take account of new laws and technology and changes to our operations and practices.

What kind of personal information does Artisan Exterior collect?

4. The type of information Artisan Exterior collects and holds includes (but is not limited to) personal information, including financial and other sensitive information, about:

4.1. Contact information of Clients such as full names, postal addresses, email addresses, residential and/or business addresses;

4.2 limited financial information of Clients;

4.3 access information for job sites;

44. financial and taxation details of employees, contractors and sub-contractors;

4.5. personal contact details of employees, contractors and sub-contractors; and

4.6. competitive quotes and referrals.

Personal Information you provide:

5. Artisan Exterior will generally collect personal information held about an individual or company by way of forms filled out both electronically and in written form by employees, Clients, contractors and sub-contractors or occasionally, the information may be given orally.

Personal Information provided by insurers or third parties:

6. In some circumstances Artisan Exterior may be provided with personal information about an individual or Policy Holder from an insurer or third party, for example a report provided by an assessor, auditor or specialist contractor/service provider.

Exception in relation to employee records: 

7. The APP does not apply to an employee record. As a result, this Privacy Policy does not apply to the treatment of an employee records by Artisan Exterior, where the treatment is directly related to a current or former employment relationship between Artisan Exterior and the employee or former employee.

How will Artisan Exterior use the personal information you provide?

8. Artisan Exterior uses personal information it collects in the following areas from you for:


9. We collect, hold, use and disclose your personal/company information where it is reasonably necessary for, or directly related to, one or more of our functions or activities.

10. In relation to personal information of Clients, Artisan Exterior’s primary purpose of collection is to enable it to provide building services to the Client.

11. The purposes for which Artisan Exterior uses personal information of Clients include:

11.1. day-to-day administration;

11.2. management of product and service supply;

11.3. site access and performance of services supplied to the Client;

11.4. progress checks and payments for products and services provided; and

11.5. to satisfy legal obligations Artisan Exterior may owe to an insurer or Client.

12. Personal information about a Client may be required in order to arrange services or continue services.

13. If Artisan Exterior receives unsolicited personal information, it will determine if it could have collected the information and if the information is not of the type it could have collected will, if lawful, destroy the information except if it contained in a Commonwealth record.

Job applicants, employees, contractors and sub-contractors: 

14. In relation to personal information of job applicants, employees, contractors and sub-contractors, Artisan Exterior’s primary purpose of collection is to assess and (if successful) to engage the applicant, employee, contractor or sub-contractor, as the case may be.

15. The purposes for which Artisan Exterior uses personal information of job applicants, employees, contractors and sub-contractors include:

15.1. in administering the individual's employment or contract, as the case may be;

15.2. for taxation and insurance purposes; and

15.3. to satisfy the legal obligations of Artisan Exterior, for example, in relation to WHS.

Who might Artisan Exterior disclose personal information to?

16. Artisan Exterior may disclose personal information, including sensitive information, held about an individual and/or Client to:

16.1. an insurer;

16.2. government departments;

16.3. medical practitioners;

16.4. people providing services to Artisan Exterior including contractors and subcontractors;

16.5. Law enforcement agencies where Artisan Exterior has reason to suspect unlawful activity or misconduct of a serious nature that relates to the business of Artisan Exterior;

16.6. after hours call centre;

16.7. financial and credit institutions including, but not limited to, credit card companies and credit reporting agencies;

16.8. in order to prevent a serious threat to life, health or safety of an individual or public safety;

16.9. anyone you authorise Artisan Exterior to disclose information to; and

16.10. anyone to whom we are required to disclose the information to by Law.

Management and security of personal information

17. Artisan Exterior respects the confidentiality of personal information and the privacy of individuals.

18. Artisan Exterior has procedures in place to protect the personal information it holds from misuse, interference and loss, unauthorised access, modification or disclosure by use of various methods including locked storage of paper records and password access rights to computerised records.

19. People providing services to Artisan Exterior including contractors and subcontractors agree not to disclose any personal information of Clients or individuals provided by Artisan Exterior to them without first obtaining the written consent of Artisan Exterior.

How does Artisan Exterior deal with sensitive information?

20. ‘Sensitive information' means: information relating to a person's racial or ethnic origin, political opinions, religion, trade union or other professional or trade association membership, philosophical beliefs, sexual orientation or practices or criminal record, that is also personal information; health information and biometric information about an individual. 

21. Sensitive information will, unless you agree otherwise, be used and disclosed only for the purpose for which it was provided or a directly related secondary purpose or where the use or disclosure of the sensitive information is allowed by Law.

Access and correction of personal information

22. Under the APP an individual has the right to obtain access to any personal information which Artisan Exterior holds about them and to advise Artisan Exterior of any perceived inaccuracy.

23. There are some exceptions to these rights set out in applicable legislation. You should refer to this legislation for further information on your rights.

24. To make a request to access or update any personal information please contact Artisan Exterior in writing. You may be required to verify your identity and will be required to specify what information or correction you require. Artisan Exterior may charge a fee to cover the cost of verifying your application and locating, retrieving, reviewing and copying any material requested. If the information sought is extensive, Artisan Exterior will advise the likely cost in advance. If we cannot provide you with access to that information, we will provide you with written notice explaining the reasons for the inability.

Sending information overseas

25. Artisan Exterior will not send personal information about an individual outside Australia without:

  1. obtaining the consent of the individual (in some cases this consent will be implied); or
  2. otherwise complying with the APP or other applicable privacy legislation.

26. Artisan Exterior may also store personal information in the ‘cloud’ which may mean that it resides on servers which are situated outside Australia.

Enquiries and complaints

27. If you would like further information about the way Artisan Exterior manages the personal information it holds, or wish to complain that you believe that Artisan Exterior has breached the APP please contact our office during normal office hours.

28. Artisan Exterior will investigate any complaint and will notify you of its decision in relation to your complaint as soon as practicable.

[email protected]

Artisan Stone Pty Ltd T/A Artisan Exterior

Tel: 1300 301 898

96 Reserve Road, Artarmon 2064

NSW, Australia

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